Helpline: Solving Windows update issues

Helpline: Solving Windows update issues

It can be frustrating when these updates fail, but it is not a reason to ignore them. It just takes a little extra effort to get the work done.

The first thing you can try is disabling your antivirus and checking to make sure you have plenty of free disk space.

If that doesn’t help, try using the Windows Update Troubleshooter.

This tool is part of Windows and can help identify and fix the more common causes of update failures.

To access it, click the search icon, type Settings and hit Enter. Then select Update & Security, Troubleshoot, Additional troubleshooters. Look under the section titled Get up and running and select Windows Update and then Run the troubleshooter.

This troubleshooter will attempt to resolve the issue. Even if it doesn’t appear to find an issue, go ahead and reboot and see if the updates will install.

Q. I discovered that the entire contents of my file folders have somehow been turned upside down. The subfolders in the main folder now are at the bottom of the listing, and individual documents are at the top. The file folders are also out of alphabetical order. Is there an easy way to rearrange the files and documents back to where they were?

A. When viewing folders on a computer, you have many options available. You can view them as a simple or detailed list of files and folders or as small, medium or large icons or tiles that show the file type as well as the full name of the file.

You also have the option to sort the contents in a number of ways — by name, size, and creation and modification dates.

All of this is built into the operating system and gives you control over how you interact with your computer files.

It sounds like you simply changed the sort order of your folder contents, which should be something that is easily changed. I don’t know what method you were using, so I can’t tell you how to put things back. But my suspicion is that you’re only a mouse click away from getting things back to the way you want them.

Have a look at this Windows Central article at, which goes into extensive detail on how to manage files using File Explorer. The article covers all these concepts and more and should help get you where you want to be.

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